Return Requests

Eligible non-defective returns must be requested within 30 calendar days after delivery. Please contact us for approval and return instructions before shipping any product.

Return Condition

Non-defective returns must be in new, unused condition, with all original tags, accessories, manuals, and components. Products that have been used, modified, or damaged by the customer may be ineligible for return.

14-Day Shipping Deadline

Approved returns must be handed to the carrier within 14 calendar days after we email the return label and complete instructions. Your authorization email will specify the ship-by date.

Printing a label or scheduling a pickup does not count as shipment; please retain proof of carrier acceptance.

Late non-defective returns may be declined unless an extension applies. Contact us before the deadline if you need assistance. Delays caused by us or our designated carrier will not count against you.

Packaging Requirements

All returns, including defective machines and warranty returns, must be securely packed in a suitable shipping box with adequate protective materials.

Freight equipment may also require a crate or pallet as instructed. Unpackaged equipment cannot be collected.

Use the original packaging whenever possible. If it is unavailable, contact us before shipping to confirm suitable replacement packaging. Missing the original box alone does not void applicable warranty coverage.

Non-Defective Return Fees

• Residential deliveries: 30% restocking fee.

• Commercial deliveries: 20% restocking fee.

• Fees are based on the returned merchandise price after discounts, excluding tax and shipping.

• Original shipping charges paid at checkout are non-refundable. Customers are responsible for return shipping; any label or freight charge will be disclosed before shipment.

Defective, Damaged, or Incorrect Items

Contact us promptly with your order number and details of the issue. For approved returns involving an item that arrived defective, damaged, or incorrect, we will arrange return shipping without a restocking fee. The “new, unused” requirement does not prevent a valid defect or warranty claim.

Inspection and Refunds

We normally inspect authorized returns and issue an approved refund or written decision within 10 business days of warehouse receipt. We will notify you if additional assessment is needed.

Any deductions for missing parts or customer-caused damage will be explained and itemized.

Refunds are issued to the original payment method unless another option is agreed. Replacements or store credit may be available by agreement. Bank processing times vary.

Refurbished and Clearance products are Final Sale and are not eligible for non-defective returns or exchanges. Both include a 3-month limited warranty.

The limited warranty covers parts repair or replacement for defects in materials or workmanship under normal use. Final Sale restrictions do not remove warranty coverage or rights required by applicable law.

Contact Us

Email: order@hakkabros.com

Phone: 800-960-7618 / +1 510-838-5973

Please use only the return address provided in your written authorization.